FAQ

Questions, answered.

What Formitor checks, how it stays quiet on your clients' sites, and how it tells the difference between a slow mail queue and a form that's actually broken.


About the product

What Formitor actually does

What does "delivery verification" mean?

Formitor submits a real, tagged test lead through one of your clients' forms, then watches for the notification email to actually arrive. A green check means the form ran and the email was delivered, not just that the page showed a "thanks" message.

How is that different from uptime or page monitoring?

Uptime monitors tell you the page loads. They can't tell you the form's notification email never left the site, because the form usually still looks like it worked. Formitor reads the whole path through to the inbox, which is exactly where forms fail silently.

What is a "silent drop"?

A silent drop is when the WordPress layer reports it sent the notification email, but the message never actually arrives. The submission looks successful end to end on the site, yet the lead is gone. These are the failures clients discover weeks later. Formitor is built to catch them.

What are the three verification tiers?

Delivery check: a tagged test lead is verified to arrive at a real inbox over real SMTP. Render check: a headless browser confirms the form actually renders on the page. Deep check: a real browser fills and submits the form like a visitor, and captures a screenshot of what the visitor saw if anything fails.

What is inbox-placement monitoring?

It checks whether the test lead lands in the Inbox or in Spam. Formitor delivers a tagged test lead to a dedicated seed mailbox and reads which folder it arrived in, so you can see deliverability drift before real leads start getting filtered.

What is a "seed mailbox," and what can Formitor see in it?

A seed mailbox is a dedicated inbox used only to receive Formitor's tagged test leads. Access is read-only: Formitor reads the folder a test message landed in and trashes that test message, nothing else. It does not read, forward, or repurpose any other mail in that mailbox.

Which form plugins are supported?

WPForms, Contact Form 7, Elementor Forms, Fluent Forms, Ninja Forms, and Gravity Forms. The spoke plugin auto-discovers the forms it finds across those on each site you connect.

Can it test forms protected by a CAPTCHA?

Yes. Forms behind Cloudflare Turnstile, Google reCAPTCHA (v2 and v3), hCaptcha and CleanTalk are all tested today, across every supported form plugin. The protection stays fully on for real visitors: the plugin only lets a submission through when it carries Formitor's cryptographically signed test token, so bots get no new way in.

What if the CAPTCHA itself breaks?

Formitor detects that too. An expired site key, a blocked script, or a provider outage turns the CAPTCHA into a wall that rejects real visitors with "verification failed". Because that blocks 100% of submissions while the page still looks fine, Formitor watches for it specifically and alerts you.

Do you check SPF, DKIM, and DMARC?

Yes. Deliverability diagnostics check SPF, DKIM and DMARC per sending domain, with one-click rechecks and tailored fixes. When a test email gets through, Formitor also reads the real authentication results from the message headers for a hard verdict.

Does Formitor monitor WooCommerce and SureCart checkouts?

Yes, checkout monitoring is live for WooCommerce and SureCart. Formitor places a synthetic test order through your client's checkout flow on a schedule, verifies the order is accepted, and confirms the order confirmation email is delivered. If any step breaks, you're alerted before a real customer hits the problem.

Does a checkout test charge a real card or affect inventory?

No. WooCommerce test orders are synthetic $0 draft orders: no payment is charged, no inventory is decremented, and test orders are cleaned up automatically. SureCart tests always run in test-mode, so no real payment is ever processed.

Can I white-label it for my agency?

Shareable read-only client status pages are available today (with your choice of default view). White-label custom domains, so the dashboard and status pages carry your own brand, are on the roadmap.


Setup, security & billing

Running it across your client sites

How do I get started?

Install the lightweight Formitor "spoke" plugin on a client's WordPress site (it auto-discovers the forms), then set a cadence in the dashboard at app.formitor.com. Formitor handles submitting, verifying, and confirming from there.

How often does it check?

By default about every 12 hours, and it's configurable per form. Checks are spaced across the cadence window to avoid throttling and spam heuristics, rather than firing all at once.

Does Formitor store our clients' real leads?

No. Formitor generates its own tagged synthetic test entries and verifies those. It does not store or read the genuine leads your clients receive.

Will the test entries clutter the CRM or inbox?

Every test lead is tagged so it's unmistakable, and the test entries are cleaned up after each check, so client CRMs and inboxes stay clean.

How do you avoid false alarms?

A single missed delivery might just be a slow mail queue. Formitor treats the first miss as a question, not an answer. It only alerts after a re-check confirms the failure. One real event, after the buffer, instead of noise.

How do alerts reach me?

Through your dashboard, a webhook, or email. You can route alerts into Slack, Discord, Microsoft Teams, or any webhook tool (Zapier, n8n, Make), and send SMS through your own Twilio account. Alerts fire only on a confirmed change of state, a failure or a recovery, so no noise.

Is the plugin secure, and how heavy is it?

The spoke is lightweight and HMAC-authenticated: it only accepts signed requests from Formitor, so nothing else can trigger a test submission. It's designed to be a quiet tenant on your clients' sites.

Can clients see a status page?

Yes. Each client can have a shareable, read-only status page at a /s/<slug> link. It's sanitized: no real lead content is shown.

How much does it cost?

There's a free plan (2 sites, 20 forms, 2,000 checks a month) and a Pro plan at $49/month (25 sites, 500 forms, 50,000 checks). The Agency tier covers 100 sites and 2,000 forms; its price is finalized with billing go-live. Details on the pricing page.

Still have a question?

Install the spoke, set a cadence, and watch a real check run. Or reach out and we'll help.